1. Introduction

OphidianAI (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

2. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, and business details you provide through our forms or direct communication.
  • Usage Data: Pages visited, time spent on site, referring URLs, browser type, and device information collected automatically.
  • Communication Records: Records of emails, SMS messages, and other communications between you and OphidianAI.
  • Business Information: Information about your business that you share during onboarding or service delivery.

3. SMS / Text Message Communications

If you provide your phone number and consent to receive SMS messages, OphidianAI may send you text messages related to your inquiry, service updates, appointment reminders, or marketing communications.

Consent: By submitting your phone number and opting in, you consent to receive automated and non-automated text messages from OphidianAI. Consent is not a condition of purchase.

Message Frequency: Message frequency varies depending on your service engagement. You may receive up to 10 messages per month for active service clients.

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any text message from us. You will receive a single confirmation message confirming your opt-out, and no further messages will be sent. To re-subscribe, reply START.

Help: Reply HELP for help or contact us at contact@ophidianai.com or (229) 458-8794.

Rates: Standard message and data rates may apply. Contact your mobile carrier for details.

No Sharing: Your phone number and SMS consent will not be shared with or sold to third parties for their own marketing purposes.

4. How We Use Your Information

We use collected information to:

  • Provide, operate, and improve our services
  • Respond to inquiries and communicate with you
  • Send service-related notifications and updates
  • Send marketing communications (with your consent)
  • Analyze website usage to improve user experience
  • Comply with legal obligations

5. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our website and delivering services (e.g., CRM platforms, email providers, SMS providers). These providers are bound by confidentiality agreements.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

6. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Contact information from leads is retained for up to 2 years. Client data is retained for the duration of the service relationship plus 3 years for legal and accounting purposes.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to analyze site traffic and improve your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

We use analytics tools to understand how visitors interact with our website. This data is aggregated and anonymous.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • Opt out of SMS communications by replying STOP

To exercise these rights, contact us at contact@ophidianai.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on our website. The “Last updated” date at the top of this page reflects the most recent revision.

12. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or our data practices:

OphidianAI
139 Hauser Dr.
Hope, IN 47246
contact@ophidianai.com
(229) 458-8794